My preferred intervention option to the situation at the Argosy, is to critically look at motivation. This is because motivated employees are very willing to work, would commit their time as well as energy towards the attainment of organisational goals. This translates into exemplary service which in turn makes customers happy and portrays the organisation’s public image in positive light. To achieve this I would recommend that employees are allowed freedom to express their personal views without any fear of victimisation and their views be taken with seriousness. This can be implemented immediately and should really change attitudes among employees as they will feel appreciated as part and parcel of the organisation. Secondly is through good compensation and on this I think prorating compensation rates against industry averages and cost of life is very important. A task force should be formed to carry out a study on this within a month and come up with the best possible rates.
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