Compose a 1500 words assignment on introduction to airline and airport management. Needs to be plagiarism free! The expectations of air passengers have increased in terms of the quality of air transport services. Since passenger groups can be segmented into various categories based on different variables therefore, their needs may vary. This has always been a major concern for airlines. The ultimate need for all passengers is their satisfaction. Apart from the service quality improvements made by all airlines, the airports have widely adopted the quality criteria. Since the airports are also operating in a more competitive environment, therefore, airport management is improving to serve passengers in a better manner.