Therefore the key is that the team should be viewed as an important resource whose maintenance must be managed just like any other resource and that this management should be undertaken by the team itself so that it forms a normal part of the teams’ activities. As a collection of people, a group needs to relearn some basic manners and people-management skills. In a study by Peter and William (2004), they concluded that strong organizational support, team leadership, and high levels of interpersonal team skills help quality improvement teams go further. Thus a trained leader and team training can help any service team to act professionally and yield desired results.